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Embellishment Process Q&A

When is the renovation?

Renovation starts on Feb 20, 2021, and we anticipate completing the renovation by Summer 2022.

How much is the investment?

It will be a multimillion dollar investment.

How long will the renovation take?

We estimate one year and seven months.

Are the restaurants open during renovation?

Yes, the restaurants will be open and there will be phases of the project where a specific restaurant will be closed for renovation; however, there are alternative culinary options available. For more information, please refer to the renovation blog https://www.fairmont-mayakoba.com/blog/the-journey-of-renewal-embellishment-and-innovation.

Can I cancel my reservation due to renovation without penalty?

Yes and we suggest to move your travel dates as we are embarking in a new experience and the newly renovated hotel will be the best place to enjoy and relax with your family.

What is the new look of the rooms?

The new design is sophisticated, with a tropical feeling enhancing details, movement, and views of the resort.

Is the hotel going to be noisy?

At times, there will be noise; however the hotel has 98.8 acres that allow us to minimize the impact of the renovation on specific sections of the hotel.

If I am an owner, can I still access the hotel during renovation?

Yes, you can.

Is social distance implemented during renovation?

Yes, all safety protocols remain.

Will the beach still be open? What should clients honestly expect from a disruption standpoint?

Yes, it will be opened. At times, there will be some noise on the far left of the beach; however due to the size of our beach, it won´t impact their stay.

Will Hix-Bar, Lounge & Terrace be unavailable during renovation?

Yes, it will be closed during the refurbishment process. However, we have relocated this outlet with a panoramic view of the hotel.

Will the Hix-Bar Menu suffer any change?

Yes, we will upgrade the menu with additional offerings to enhance your experience.

When do you expect to close El Puerto?

It will close by the end of June, and we anticipate to reopen by mid-October. Meanwhile, for the comfort of our guests we will relocate El Puerto Dining.

Is Brisas available?

No, Brisas remains closed due to the refurbishment, and we anticipate it will reopen by Summer 2022.

Is there a beach restaurant available?

Yes there is, we have a beach club “La Playita”, serving Lunch & Dinner. Additionally, we have KI-Bar that serves snacks during the day and BBQ Korean food for dinner.

What other areas of the hotel will be renovated this year?

The lobby and motor lobby will be renovated from end of June to mid-October. To minimize the impact, we will relocate the registration desk to the groups front desk.

Are there any other culinary options on property?

Yes, we have pop ups at times with Mexican and European themes.

Are the pools open?

Yes, we have 3 new pools available at the beach, 1 kids pool, 1 adult’s only pool, and 2 family pools in the middle of the resort.

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