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Enhancing Your Spa Experience
Start your spa experience the moment you leave your room – whether you choose to arrive at the spa by boat, bike or on foot we recommend that you leave for your appointment at least 1 hour early so you aren ́t rushed, and so you have time to enjoy all the spa has to over.

Spa Experience
Willow Stream spa experiences least at least an hour because, as with everything worthwhile, there are no short cuts to an outstanding spa experience. We ́re passionate about taking all the time you need to find your energy.

Spa Environment
Willow Stream is an adult sanctuary. Guests must be 18 years of age or older. Cell phones or other electronic devices are not permitted in order to keep the spa area quiet and to protect your privacy. If you need to receive messages during your time with us, please let our spa staff know and we be happy to assist you.

Reservations Telephone Numbers:
Please call (52) 984-206-3038 or from USA and Canada 800-540-6088;
México 800-702-4848.
At the hotel, call ext. 560.
Advance reservations are recommended to accommodate your preferences. Our
knowledgeable Spa Experience Coordinators are delighted to the experiences that suit your needs.

Cancellation Policy
If you must reschedule or cancel any spa appointment, please notify the spa 24 hours in advance to avoid being charged for the service. Cancellation of a package requires 24 hours notice. Missed appointments without proper notice are subject to a 100% charge for reserved services.

Hours of Operation
Spa Facility: 8:00 a.m. to 8:00 p.m.
Fitness Center: 7:00 a.m. to 8:00 p.m.
Appointments available: 8:00 a.m. to 8:00 p.m.

Spa Arrival & Etiquette
We recommend you arrive 60 minutes prior to your appointment time to enjoy the facilities and ensure your treatment starts on time. Late arrivals may result in a reduction of your treatment experience. Please come and spend the day with us!

Health Matters
Please inform us of any health conditions at the time of booking (e.g., high blood pressure, heart condition, allergies, pregnancy). Consumption of alcohol before, during or directly after spa treatments is not recommended. You will also be asked to complete a medical history form upon arrival, so we can better customize your experience to your needs.

Spa Attire
You will receive a robe and sandals to wear between treatments and a locker for your personal belongings. Our therapists are highly trained in draping procedures to ensure your complete privacy; however, for your comfort, undergarments may be worn during treatments. Swim suits are required in some areas of the spa.

Willow Stream Spa Gift Cards
Willow Stream Spa gift cards are available for purchase for all spa services and packages.
Please contact the Willow Stream Spa reception for further information.

Taxes and Services Charges
For your convenience, taxes and services charges will be added to al spa services and
packages.
Rates are subject to change. All prices are in US dollars. Final billing will be in local
currency (pesos) based on the daily exchange rate provided by the hotel. Occasionally,
not all services may be available.

Gratuities
Gratuities for exceptional service can be added to your bill upon check-out at your
request.

Willow Stream Spa en Fairmont Mayakoba
www.willowstream.com
For spa vacation packages visit www.willowstream.com or call 800.441.1414. In
Mexico dial 800-702-4848.