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The New Normal at Fairmont Mayakoba

The New Normal at Fairmont Mayakoba

Welcoming, safeguarding, and taking care of others are at the very heart of what we do and who we are. To ensure guest well-being at our hotels, we have increased our cleaning standards even further by launching the ALL SAFE Cleanliness and Prevention Label, which represents some of the most stringent cleaning standards and operational protocols in the hospitality world.

We organize an Antigen Test* during your stay for asymptomatic guests staying at the resort. Guest must take the test at least 24 hours prior to departure (we recommend scheduling it before arrival, considering the departure date). Symptomatic guests will be referred to the resort doctor for proper evaluation, and care and transferred to the hospital.

Click here to schedule your test and our Concierge Team will get back with a confirmation.

Antigen Test $35

Results are delivered via email the same day after the sample is taken.

No more than five minutes of your holiday time is invested in the process.

Please Note:
– Results are delivered via email the same day
– For canceled appointments, a fee of 1,000 MXN will apply

– Hours of operation are Monday to Saturday from 9:00 am to 12:00 pm On Sunday only pre-scheduled appointments will be taken if you test positive, the hotel will follow standard protocols to ensure your safety and the safety of other guests at the hotel. If you need to extend your stay, the hotel will offer a special price of 199 USD per room per night plus taxes, including breakfast for two. For an all-inclusive offer, there will be an additional fee of 99 USD per adult per night. (Resort Fee will not be charged for extended nights).
– According to Verse VI of the General Law of personal data in Mexico, the hotel is authorized to know your test results when positive results because it is considered an emergency that can potentially harm an individual in person or on the property.

As always, caring for you is our top priority, and our property is ALLSAFE certified with some of the most stringent cleaning standards in the hospitality industry. To learn more about the extensive measures we are taking to safeguard, protect and care for our valued guests and employees, visit

Fairmont Mayakoba obtains the certificate in health protection and prevention granted by the Mexican Ministry of Tourism. The Guest Assist Program provides assistance and guidance to national and foreign tourists who visit the state of Quintana Roo in situations that affect their physical integrity or personal property. To know more, click here

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