Frequently Asked Questions

The hotel has been adapted with ramps to be accessible to all guests.We have a total of eight adapted rooms, each offering handrails, wheelchair height faucets, a room layout configured to wheelchair use, and the option of a connecting room. Additionally, the hotel provides wheelchair accessible transportation with ramps.

Please reach out in advance to reserve these rooms and services, and visit our Accessibility page for more information.

Fairmont Mayakoba strives to meet the needs of its guests with disabilities. Please contact the hotel if you have any special requests relating to your disability or need any additional accessibility information about the hotel’s facilities and services.

Visit our Accessibility page for more information.

Caring for our valued guests and employees is our top priority. To learn more about the extensive measures we are taking to safeguard, protect and care for you, visit Accor’s ALL Safe and Well website

Yes. The Fitness Centre is open 24 hours a day, 7 days a week.

Visit Watersports & Fitness for more information.

Yes. The Fairmont Spa is open daily, 8:00 am – 8:00 pm, offering an indoor-outdoor haven with restful views of the Yucatan rainforest. The spa includes:

20 private treatment rooms
2 luxurious couple’s suites
Exclusive boutique
Rooftop mineral pool
Steam rooms
Saunas
Separate men’s and women’s locker rooms.
Mayan-inspired signature experiences

Transfers to the airport are offered and can be arranged through the resort concierge [email protected] or directly at the travel agency located at the hotel. www.maritur.com

Cars can be rented upon arrival at the Cancun International Airport. The travel agency located at the hotel, Maritur, can also assist you with rentals.

All Fairmont Mayakoba guests have Valet Parking included in their stay (one car per room). The resort does not have self-park parking lots.

Visit our Getting Here page for more information.

Cancun International Airport (CUN) is located approximately 30 miles (48 kilometers) from Fairmont Mayakoba.

Travel time by car is approximately 40 minutes.

Fairmont Mayakoba is located at 298 Riviera Maya, Playa del Carmen, Quintana Roo, Mexico, 77710

Visit our Contact Us page for detailed directions.

Fairmont Gold offers a privileged hotel-within-a-hotel experience. Our dedicated Fairmont Gold team strives to deliver the highest level of personalized service to each Fairmont Gold guest. The VIP service begins the moment you arrive at the specially reserved reception desk on the private Fairmont Gold floor.

Fairmont Gold Amenities include:

Private floor with its own reception desk for check-in
Private lounge exclusively for Fairmont Gold guests
Healthy complimentary continental breakfast in lounge
Complimentary afternoon canapés and honor bar in lounge
Complimentary use of a boardroom in select locations
High-speed internet access in the Gold Lounge
In-room high-speed internet access
Complimentary newspapers and personalized wake-up calls
DVDs, CDs, books and games for your use
Dedicated Fairmont Gold Manager

We have bundled together our most popular amenities and activities under one resort experience fee of $30 USD per adult (ages 18+) per night. Our goal is to offer you the best value and help you enjoy the full experience of all that we have to offer.

Contact our concierge to enjoy all these memorable experiences:

$20 credit to Sweet Spot at El Pueblito per room per stay*
$25 credit to yoga and fitness classes per room per stay*
$40 credit for a relaxing massage at Fairmont Spa per room per stay (Not applicable to Body Treatments, Facials or Beauty Salon Services)*
High-speed internet
Valet parking
On-property transportation (chauffeured golf carts)
On-property bird watching boat tour
Watersport activities: catamaran tour, kayaks, stand-up paddleboards, snorkeling masks and boogie boards
Beach activities: beach volleyball, soccer tournaments, sand toys and beach games
Use of bicycles throughout the resort
Transportation to El Pueblito, El Camaleón and other Mayakoba resorts**

*Some restrictions may apply
** Some services are subject to schedule.

Yes. Fairmont Mayakoba welcomes cats or dogs weighing less than 25 pounds. There is an additional fee of $25 USD (plus tax) per pet per day, which includes cleaning and exclusive pet amenities.

For additional information, download our Companion Animals Policy.

Yes. The Concierge Desk is located in the main lobby of the hotel. They will gladly assist you with dinner and activity reservations, transportation, and directions to major attractions. Advance bookings are recommended, please email us or phone +1 800 540 6088 for further information.

You can contact us online or by phone, fax or email. Visit our Contact Us page for details.