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ALL Meet Well.
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ALL Meet Well.

Our commitment to keeping you safe and well, for the gatherings of today and tomorrow.

Since opening the doors of our first hotel, more than 130 years ago, we have set the stage for tens of thousands of unforgettable meetings and events, from history-making moments such as the signing of the United Nations charter at Fairmont San Francisco and John Lennon and Yoko Ono’s Bed-In for Peace at Fairmont The Queen Elizabeth, to iconic events like Truman Capote’s Black and White Ball at The Plaza. We have a long-standing tradition of setting new benchmarks for excellence in our industry and today is no different. Our loyal planners, delegates, attendees, and guests across North & Central America entrust us with their care and safety, and we remain deeply committed to the wellbeing of our Accor family. As we navigate through this unprecedented moment in our history, this means ensuring that you are safe when you gather in our hotels – partnering with top experts, investing in research, new standards of safety, enhanced protocols, and procedures which will address our new reality. And though it is impossible to know what tomorrow holds, please be assured that we are looking ahead, through and past the COVID-19 pandemic, to ensure that you, our valued planners, delegates, attendees and guests, will always be looked after with the highest degree of care and comfort. Meet well with ALL.

attendee journey & OUR EXPERT ADVISORS

At each touchpoint along a guest’s journey attending a meeting or event at an Accor property, extensive measures are being taken to protect our planners, delegates, attendees, guests and employees, and aid in preventing the spread of COVID-19. All protocols have been developed following the guidance of the WHO, CDC & PHAC, AHLA & USTA, and local health and government authorities, and have been validated by our expert advisory partners for maximum efficacy.

Hands-on training for all employees, a dedicated on-property rollout committee and a formal audit program, validated under the global ALLSAFE Cleanliness label, ensure initial and continued compliance. The ALLSAFE label represents some of the most stringent cleaning standards & operational procedures in the hospitality industry. All hotels must apply Accor’s global and regional cleanliness & prevention standards and be audited either by the Group’s operational experts or third-party auditors to achieve the new ALLSAFE label.

For an interactive view of the guest journey, detailing the stringent new health & safety standards being implemented at more than 20 key touch-points throughout a stay or visit ALLStayWell.com.

Guest Room Block
Flexible cancellation for all Meeting & Event related room reservations in 2020
Customized website for each Group, with the ability to add in tailored instructions or copy specific to the Meeting or Event

Public Washrooms
Antibacterial soap year-round
Hand sanitizer stations located outside washrooms
High touch disinfecting every hour with EPA-registered chemicals, proven effective in preventing the transmission of COVID-19
Cleaning time sheets displayed

Meetings & Events: Housekeeping
All furniture and equipment inside room sanitized before and after every Meeting
or Event
Increased frequency of cleaning and disinfecting with EPA-registered chemicals, proven effective in preventing the transmission of COVID-19, with special attention to high-touch points

Pre-Stay
Pre-arrival communication sent to each attendee with a room reservation, which includes:
• Request for guest to self-identify if they belong to a risk group for COVID-19 – if yes, we ask that they postpone their travels until the risk period has passed, in order to help us ensure the wellbeing of all our guests and employees
• Additional information on arrival process, online check-in, hotel services & amenities, fast checkout, and more
Guests encouraged to use pre-arrival communications to reduce contact upon arrival

Guest Room
“Wellness kits” provided in each room (masks, gloves, hand sanitizer, disinfecting wipes, etc.)
Removal of: tea / coffee maker, minibar items, pens & stationery, hotel collateral, print magazines, alarm clock, etc.; items available upon request, and disinfected between each use – new items provided where possible
48 hour “resting period” between guest stays
Enhanced focus on disinfection of all guest room touch-points, using EPA-registered disinfecting chemicals proven effective in preventing the transmission of COVID-19
Stay-over housekeeping service every third day while guest is out of room and wellness
checks daily

Meetings & Events: Design
Signage and markers communicating physical distancing protocols in all spaces
Larger aisles and directional signage for
one-way aisles
All setups will allow 6’ between chairs
Increased outdoor and private spaces available for Meetings & Events
Eliminate all preset items on tables
(except single serve bottled water)
Promote “hybrid” AV technology options to support all delegates, regardless of location
Onsite ENCORE teams will follow their “MeetSAFE” guidelines and protocols

Arrival
Gloved & masked welcome greeter offers hand sanitizer and masks upon arrival
Welcome greeter manages queues to promote physical distancing
Mandatory screening for all attendees, which may include a temperature check

Business Center
Hand sanitizer stations
Set-up of computer and equipment to promote physical distancing
Business amenities (i.e. stapler, hole punch, etc.) available upon request, ensuring disinfecting between each use
Increased frequency of cleaning and disinfecting with EPA-registered chemicals, proven effective in preventing the transmission of COVID-19

Meetings & Events: Food & Beverage
All F&B equipment in room sanitized before and after every Meeting or Event
Larger aisles and directional signage for
one-way aisles
All setups will allow 6’ between chairs
Increased outdoor and private spaces available for meals and breakouts
Shift to disposable accompaniments (salt and pepper, etc.)
Eliminate all buffets and self-serve options
Provide options that include self-contained vessels for service, or all items either wrapped individually or served individually with a cover on each plate
Masks & gloves for all Meeting & Event staff, front and back of house
Increased frequency of cleaning and disinfecting for both front and back of house with EPA-registered chemicals, proven effective in preventing the transmission of COVID-19

Lobby & Public Spaces
Hand sanitizer stations in key areas throughout hotel
Increased frequency of cleaning and disinfecting with EPA-registered chemicals, proven effective in preventing the transmission of COVID-19, with special attention to high-touch points
Cleaning time sheets displayed
Gathering spaces rearranged to facilitate physical distancing
Signage and markers communicating physical distancing protocols in public spaces

Meetings & Events: Welcome & Check-In
Gloved & masked welcome greeter offers hand sanitizer and mask upon arrival
Welcome greeter manages queues to promote physical distancing
Mandatory screening for all attendees, which may include a temperature check
Set-up of check-in to promote physical distancing

Employees
Mandatory screening for all employees upon arrival, which may include a temperature check
Masks worn by all employees
Gloves worn as needed by department
Hand sanitizer dispensers at the entrance and throughout all workspaces and employee common areas
Physical distancing observed in all employee areas, including dining areas and in hotel communication sessions
Adjusted shift start times to promote physical distancing of employees
No self-service or buffet in employee dining areas
Increased frequency of cleaning and disinfection in all common areas, i.e. cafeteria, locker room, washrooms, etc. with EPA-registered chemicals, proven effective in preventing the transmission of COVID-19
COVID-19 related training and retooling provided to all employees
Signage and markers communicating physical distancing protocols throughout employee areas

Elevators
Signage to indicate maximum occupancy to promote physical distancing
Increased frequency of cleaning and disinfecting with EPA-registered chemicals, proven effective in preventing the transmission of COVID-19, with special attention to high-touch points
Hand sanitizer stations available in elevator foyers

Meetings & Events: Gathering Spaces
Gathering spaces rearranged to facilitate physical distancing
Signage and markers communicating physical distancing protocols in gathering spaces
Hand sanitizer stations in key areas throughout gathering spaces
Masks & gloves for all Meeting & Event staff, front and back of house

*This table represents a sampling of the new health & safety measures being implemented at Accor luxury properties across North & Central America. This list is not intended to be all-inclusive, but to offer an overview of how Accor is working to safeguard the health and wellbeing of its guests and employees. All standards will be reviewed and re-evaluated regularly to ensure relevance and maximum efficacy, and are subject to change based on the guidance of the WHO, CDC & PHAC, AHLA & USTA, and local health and government authorities.

PDF File English

*In case of presenting COVID-19 symptoms, the property reserves the right of admission.

PDF File Spanish

*En caso de presentar sintomas de COVID-19 el hotel se reserva el derecho de admisión.

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