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Tropical Storm Grace

Tropical Storm Grace

AUGUST 19, 2021 3:30 PM

Tropical Storm “Grace” moves on land over Yucatan. We continue to experience wind and rain on property. Our staff is doing its best to clean all the areas, and we anticipate having the main pool open shortly.

Transporation to the beach is not available until further notice.

The following areas remain closed:

1.- El Pueblito

2.- Pools

3.- Club House at Heritage Place

Open areas

1.- La Laguna Restaurant

2.- Hix Bar & Lounge (next to the front desk area)

3.- In Room Dining

4.- Cafe Maya

5.- Trattoria

6.- Willow Stream Spa

A message from our Dir. of Operations

AUGUST 19, 2021 10:27 AM

According to the National Hurricane Center, the storm made landfall near Tulum, to the south of Cancun, around 4:45 a.m. Grace brought winds and heavy rain on the eastern coast of the Yucatan, including Cancun, Cozumel, Playa del Carmen, Riviera Maya, and Punta Herrero.

Peak wind gusts measured so far at Playa del Carmen were at 85 mph, with 80 mph winds measured at Cancun. Sustained winds reached up to 75 mph as of 7 a.m. CST.

Current weather conditions

Tropical storm conditions with wind and thunderstorms in some areas.

The following areas remain closed:

1.- La Laguna Restaurant (Tentative open time 1:00 p.m.

2.- El Pueblito

3.- Pools

4.- Club House at Heritage Place

5.- Willow Stream Spa (Tentative open time 1:00 p.m.)

Open areas

1.- Trattoria

2.- The foyer next to the conference area for Breakfast

3.- In Room Dining

4.- Cafe Maya

AUGUST 18, 2021

A Tropical Storm is in effect for the northern Yucatan Peninsula of Mexico beginning Wednesday, August 18, 2021 evening with the possibility of hurricane conditions.

According to the National Hurricane Center and Central Pacific Hurricane Center, “Tropical Storm Grace” brings heavy rainfall across the northeast of the Yucatan Peninsula of Mexico and may lead to flash flooding in urban areas. However, “Grace” could be at or just below hurricane strength when it approaches the northern Gulf Coast on Wednesday.

Our primary concern at Fairmont Mayakoba is the safety and security of both our guests and colleagues. Our resort is well prepared to handle storm conditions and has activated all preparation plans to ensure that the hotel is safe and secure.

Front Desk
We will have 24 hours front desk service. If guests want to depart earlier, no additional charges will incur. For guests who wish to move to another area, they have to contact us today before 1 p.m. CST, and we will assist you with the room move. As a safety precaution, we are asking all guests to be and remain in their rooms at 7:00 p.m. at the latest.

Guest Communication
For in-house guests, we will place updates on Channel 02 on the TV to keep them informed. Please refer to the following website for additional weather updates:

National Hurricane Center website:
QR Code to National Hurricane Center

Beach on August 18, 2021 at 11:56 a.m.

Beach on August 17, 2021 at 13:35 p.m.

Food & Beverage

La Laguna restaurant will close at 5 p.m. The last dinner service is at 4 p.m., no-table seating will take place after this time. Breakfast tomorrow is available after 9:00 a.m., and time may vary according to weather conditions.

HIX Bar & Lounge and Trattoria will close at 7:00 p.m. The last dinner service is at 6 p.m., no-table seating will take place after this time.

Café Maya, Boutique & Candy Shop will close at 5 p.m. today.

In-Room Dining will close at 7 p.m. Guests will receive a snack box tonight. Breakfast delivery for tomorrow will be available after 9:00 a.m. Delivery time may vary according to weather conditions. Orders must be placed tonight before 6 p.m. Pickup orders will take place according to weather conditions.

Beach & Pools
All beaches and pools will close on Wednesday at 3 p.m.

Willow Stream Spa
The last treatment schedule will be at 2:30 p.m., and only guests with scheduled treatment will have access to the spa; please consider that no other treatments will take place after 2:30 p.m. today. Willow Stream Spa will close at 5 p.m.

Air Travel
At this time, and as far as we know, all flights follow their scheduled time directly.

All roads are open for now, yet we expect delays when the storm is over. Therefore, if you are traveling by car, we recommend verifying road and weather conditions.

Mayakoba Entrance
The Mayakoba resort will be in total lockdown after 8 p.m. Hence, guests will not have access to the Mayakoba complex after this time. However, they can reach out to our concierge before 6 p.m. Reopening time will depend on the progression of the storm.

Tours & Activities
We canceled all water activities and bicycle services for the rest of the day.

Staytus Application
We strongly encourage guests to download the Fairmont Staytus Application to stay in communication with us. Once download it, guest will find a chat option to communicate with our Royal Service Team 24 hrs.

Precautions and measurements
You mustn’t focus on the exact forecast track of the storm. Forecast movement, direction, and speed are only estimates. Even minor errors in the forecast track can mean significant differences in where the worst conditions will occur. Damaging effects can extend far from the center of the storm.

What to do and what to expect during the storm
Now it is time to prepare. Please do not wait until it is too late. Instead, stay calm and keep informed. Closely monitor radio or other local news outlets for official storm information. Listen for warnings or changes to the forecast. Loose objects, garbage cans, and other items should be secured or stored indoors. Be ready for unexpected power outages. During the storm, you will experience heavy rainfall that may lead to increased surges from the ocean combined with flooding in our mangroves.

Heed the advice of local officials, hotel staff, and comply with our orders. Our resort is well prepared to handle storm conditions and has activated all preparation plans to ensure that the guests and hotel are safe and secure.

We know you guests have questions, and we all are here for you. So please do not hesitate to reach out with any further questions. Our team is at your entire disposal, and you can always reach us on property by dialing “0” or via mail to

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