HOTEL SERVICES
ADA EQUIPMENT
Equipment in compliance with the American Disabilities Act is available upon request. Please contact Royal Service. ext. 555
AIR CONDITIONING
F/C instructions: Lowering the temperature to a very low level will not decrease the cooling time; it will only extend the cooling period until the set temperature has been reached.
- Press the button to select Fahrenheit or Centigrade
- Rise Temperature: blinking numbers will indicate a new set temperature.
- Down temperature: blinking numbers will indicate a new set temperature.
AIRLINE AND AIRPORT INFORMATION
Aeromexico: 9 01 800 021 4000
Alaska Airlines: 9 001 800 252 7522
American Airlines: 9 01 800 904 6000
British Airways: 9 001 800 247 9297
Delta Airlines: 9 01 800 902 2100
Interjet: 9 01 800 011 2345
U.S. Airways: 9 01 800 007 8800
United Airlines: 9 01 800 900 5000
Volaris: 9 01 800 122 8000
Cancun International Airport: 9 01 998 848 7200
ALARM CLOCK
Wake-up calls may be arranged through Royal Service. ext. 0
AUDIOVISUAL EQUIPMENT
State-of-the-art audiovisual equipment for your event is available through our Audiovisual Department.
BABYSITTING SERVICES
Babysitting services may be arranged through the Kids’ Club directly. The Resort’s baby sitters are qualified and reliable to provide proper childcare. All sitters have been carefully screened and are required to provide a current police security background check. ext. 0
To reserve, please stop by the Kids’ Club at least 24 hours in advance to allow proper preparation. Cancellations must be made at least 3 hours before the service; otherwise, a cancellation fee will be applied to your guest room folio.
To book this service, for applicable fees and more information. ext. 3529
BANKS AND CREDIT CARD INFORMATION
For your convenience, Fairmont Mayakoba has an Automated Teller Machine (ATM) located in the main lobby. For questions and locations of Banks in Playa del Carmen, Please contact our Concierge.
Fairmont Mayakoba accepts all major credit cards, including American Express, Diners Club, Master Card, and Visa. ext. 520
BANQUETS
Fairmont Mayakoba offers an unparalleled selection of banquet rooms to accommodate any social or business affair. Please contact our Catering Department. ext. 530
BEAUTY SALON
The Beauty Salon and Barber Shop are located in the Willow Stream Spa. ext. 560
BUSINESS CENTER
Located in our Conference Center, the Business Center offers essential business services including, but not limited to, secretarial and parcel services. The hours of operation are daily from 8:00 a.m. to 7:00 p.m. ext. 535
CAR RENTAL
Car Rentals from the major rental agencies can be arranged through the travel agency located adjacent to the main lobby (Ardomi is the company name). The travel agency operates independently from Fairmont Mayakoba.
Hours of Operation are daily from 9:00 a.m. to 5:00 p.m. ext. 3585
CASH ADVANCE
The Mexican Government has imposed new regulations that affect cash advances. Please inquire at the Front Desk.
CATERING
Fairmont Mayakoba’s experienced Catering Colleagues or your butler will be pleased to arrange your catering events. ext. 530
CHECK-IN TIME
Check-In time at Fairmont Mayakoba is 3:00 p.m. ext. 555
CHECK-OUT TIME
Check-Out time at Fairmont Mayakoba is at noon. Should your flight leave later in the day, we will be pleased to store your luggage while you enjoy the resort until your departure. To arrange for a late Check-Out, please contact Royal Service. ext. 555
CONCIERGE
The Concierge desk is located in the Main Lobby. ext. 520
COURIER SERVICES
Courier Services to national and international destinations can be arranged through the Concierge and Business Center. ext. 520
CURRENCY EXCHANGE
International currency exchange for most currencies is available 24 hours a day at the Front Desk. Please ask about the exchange rate regulations imposed by the Mexican Government. ext. 555
DENTIST
For Dentist needs, please contact our Doctor’s Office. ext. 555
DOCTOR
The Doctor’s Office is located in the Lower Lobby next to El Puerto Restaurant. Medical and ambulance services are available 24/7. Please note that these services have an additional cost not included in the room rate. The doctor and ambulance services operate independently from Fairmont Mayakoba. ext. 555
ELECTRIC KETTLE
- Switch the machine to position 1
- The lamp lighting up shows that the water is being boiled, it will automatically shut itself off 0
- Press 0 to shut off the power manually
- To restart, wait 30-60 seconds
TEA INSTRUCTIONS
- Heat the water in the electric kettle until boiling
- Place the teabag inside the teapot
- Carefully pour the boiling water into the teapot and steep to desired strength using the hourglass for accurate timing
- Remove tea bag and pour the tea into your cup
- Enjoy your Fairmont Tea!
ELECTRICITY
The electricity in Mexico is 110 Volts (60 cycles). Adaptors are available through the Concierge. ext. 520
EMERGENCIES
All precautions have been taken to make Fairmont Mayakoba a safe and secure environment. The hotel is equipped with state-of-the-art security and emergency systems. Emergency procedures are posted behind every guestroom door and also in the Fire/Safety tab of this Guest Directory. Should an emergency occur, please contact Royal Service. ext. 500
EXPRESS CHECK-OUT
Express Check-Out is available at any time during the day. There is a key box located for your convenience in the Main Lobby, or you may use the Television Check-Out through the Menu section of your TV. For assistance, please contact Royal Service. ext. 555
FERRY SERVICE
The Ferry to Cozumel leaves almost every hour from Playa del Carmen, as well as Isla Mujeres from Cancun or Playa del Carmen. For information, prices and reservations, please contact the Concierge. ext. 520
FIRST AID
Every Colleague in our Security Department, as well as Key Colleagues in other departments, are trained for First Response. Should you need any first aid assistance, please contact Security. ext. 500
FLORIST
The property florist is available to arrange everything from bouquets and romantic surprises to arrangements for your events. For information and prices, please contact Concierge.
FRONT DESK
Our experienced Colleagues at the Front Desk are at your service at the Reception in the Main Lobby 24 hours a day. ext. 555
GOLF COURSE EL CAMALEÓN
Play where the PGA TOUR professionals play! El Camaleon is host to Mexico’s official PGA TOUR event. The 18-hole, Par 72 course El Camaleón is Greg Norman’s first Mexican course design.
The clubhouse features a pro shop, locker rooms with showers, club and bag storage, restaurant, and bar. For tee times and rates, please contact the Club House Reception. ext. 520
GOLF LESSONS AT THE JIM McLEAN GOLF SCHOOL
World-class professionals personally trained by Jim McLean offer private instruction, 2 and 3-day golf lessons, and corporate and group clinics. The Jim McLean Golf School features a two-bay superstation and students benefit from the latest technology in swing analysis computer software. To book lessons, and for more information and rates, please contact the Club House Reception. ext. 520
EL PUEBLITO
Located in the “heart of Mayakoba,” El Pueblito transports guests to a time and place where they can live an authentic Mexican experience. Take cooking classes, shop, listen to music, and meet with family and friends at this traditional spot. To book lessons, and for more information and rates. ext. 520
HOSPITAL
There are two hospitals nearby, one located in Playa del Carmen and the other in Cancun. For questions, or if you need to see a doctor, please contact the Doctor’s Office or Concierge. Please note that there is a fee for services provided by the in-house doctor, as the doctor’s office operates independently from Fairmont Mayakoba. ext. 555
HOTEL OFFICES
Administration ext. 3201
Business Center ext. 3851
Catering ext. 3800
Food & Beverage ext. 3700
Rooms Division ext. 3511
Accounting Department ext. 3300
Room Reservations ext. 3540
Sales ext. 3806
Security ext. 3900
HOUSEKEEPING SERVICE
If there is anything we can do to make your stay more comfortable, please contact Royal Service 24 hours a day. Also, last minute items such as overnight kits, sewing kits, hypo-allergenic pillows, and duvets are available for your convenience.
Housekeeping Service is provided between 8:30 a.m. to 4:30 p.m. daily, as well as Turndown Service between 5:30 p.m. to 9:30 p.m. For your preferred Service Time, please contact your Royal Service. ext. 555
ICE MACHINES
We are pleased to offer a bucket of ice with your evening turndown service. Should you require more ice, please contact Royal Service or go to the closest Casita Station, where ice machines are located for your convenience. ext. 555
IN-ROOM DINING
In-Room Dining is available for your convenience 24 hours a day. A copy of the In-Room Dining Menu is located in every guestroom. Please note that this service is not included in the All-Inclusive package. ext. 540
INTERNET ACCESS—Wi-Fi
Wireless Internet access is available throughout the resort at no extra charge. For technical assistance please dial ext. 555
INTERPRETERS
Our Business Center may arrange professional translating services and translators. For rates and bookings please dial ext. 535
IRON & IRONING BOARD
Each guest room at Fairmont Mayakoba is equipped with an iron and ironing board, which are located in the guest room closet. ext. 535
KIDS CLUB
The Kid’s Club offers complimentary guided activities for children ages five to eleven daily from 10:00 a.m. to 1:00 p.m, and free play time from 2 p.m. to 5 p.m. The presence of a parent or adult is required for program registration. ext. 3529
ADVENTURE CAMP
For children between the ages of five to eleven years, the Adventure Camp offers a comprehensive supervised activity program. These activities are not included in the resort fee and have an additional cost. For more information, promotional rates, multi-day passes, and all details. ext. 3529
LAUNDRY AND VALET
Garments retrieved from your room by 9:30 a.m. will be returned by 6:00 p.m. the same day. Special Services may be arranged outside these hours. One-hour Pressing is available 24 hours a day. For Laundry Services, please contact Royal Service. ext. 555
LOST & FOUND
For Lost & Found items, please contact Royal Service. ext. 555
LUGGAGE SERVICE
For assistance with your luggage needs, please contact Royal Service. ext. 555
MAIL
Outgoing mail may be sent through our Concierge Desk in the Main Lobby or the Business Center in the Conference Center. ext. 535
MANAGER ON DUTY
Our Manager on Duty may be reached 24 hours a day, by contacting Royal Service. ext. 555
MAPS
Maps of the Riviera Maya, Playa del Carmen, Cancun, and other destinations, are available in our Travel Agency near the Lobby or at the Concierge Desk near the Front Desk. ext. 520
MEETINGS & CONFERENCES
Fairmont Mayakoba features an unparalleled selection of Meeting rooms for your Meeting and Conference needs. Please contact our Conference Services Department. ext. 530
MESSAGES & VOICE MAIL
The red light on your telephone will be illuminated to indicate that a message has been received for you. Please Dial your telephone Message button or contact Royal Service. ext. 0
NEWSPAPER
Unlimited access to PressReader application (up to 7,000 magazines and newspapers) is included throughout your stay. Connect to our Wi-Fi network and download the PressReader app to get started. If you’re using a laptop, please visit pressreader.com to enjoy the same experience.
NOTARY PUBLIC
Notary services may be arranged through our Business Center. ext. 535
PACKAGES & PARCELS
Packages & Parcels received at Fairmont Mayakoba will be sent immediately upon receipt to your room. Should you wish to receive the item at a different location in the Resort, please inform our Concierge Desk in the Main Lobby. ext. 520
PHOTOCOPIES
Photocopy Service is available during business hours at the Business Center in the Conference Area and after hours at the Front Desk in the Main Lobby. ext. 520
POOLS
Fairmont Mayakoba features five pools:
- The Island Pool – A 10,000 Sq. Ft. free-form pool, highlighting the unique Aqua Swim-up Bar in front of Café Maya
- The Children’s Pool – Boasting a fantastic waterslide and children’s wading pool adjoining the Island Pool next to the Kid’s Club
- The Infinity Edge Pool – An adult-only pool overlooking the Lagoon is located near the water channel in front of the Laguna Restaurant on the Island
- The Beach Front Pool – The second Infinity Edge Pool is situated overlooking the sea near the Las Brisas restaurant
- The Bambú Pool – The fifth pool is located near the Bambú building of the Resort between the Main Lobby and the Island
RELIGIOUS SERVICES
The Catholic church at El Pueblito Mayakoba offers Sunday mass. Transportation from our main lobby to and from El Pueblito is provided at no additional cost. For locations and timings of Religious Services for El Pueblito and in the area, please contact our Concierge Desk in the Main Lobby. ext. 520
REFRESHMENT CENTER
For your convenience, a minibar with drinks and snacks is located in your room. We will stock your in-room minibar once a day between 9:00 am and 5:00 pm. Should you need to refill your minibar, let us know. ext. 3770
RESERVATIONS FOR FAIRMONT HOTELS & RESORTS
At Fairmont, our passion is to connect our guests to the very best of our destinations. From the beaches of Hawaii and Bermuda to the deserts of the United Arab Emirates to the heart of London, our hotels offer guests extraordinary places, created by combining unique architecture and structure, expressive decor and artistry, and magnificent features. Add excellent service, and the result is an unforgettable guest experience. ext. 556
For Reservations at any of the Fairmont Hotels & Resorts, please contact our Colleagues at our Global Reservations Center Toll-free at 1 (800) 441-1414. From anywhere in the United States or Canada, visit us online at www.fairmont.com or contact the Resort Operator for International numbers. ext. 556
As a member of ALL – Accor live limitless, you can download our mobile app “ALL Accor” to book any destination worldwide. For more information, please visit all.accor.com
SAFE DEPOSIT BOXES
A personal electronic safe has been installed in the closet of every guestroom, casita, and suite. Additional safe deposit boxes are available for your valuables, at the Front Desk. ext. 555
SHOE SHINE SERVICE
Fairmont Mayakoba offers our guests complimentary shoe shine service. The shoes will be retrieved from your room at your convenience and will be returned the next morning at the time requested. ext. 555
SIGHT SEEING
Sightseeing tours of Cancun, the Riviera Maya and the Mayan Ruins in the Yucatan Peninsula can be arranged including organized guided tours, taxi tours, airplane, and helicopter tours as well as with a rental car and maps. For information, please contact Maritur.
Please note that Maritur operates independently from Fairmont Mayakoba and that we provide this information/recommendation for your convenience. ext. 590
SPECIAL OCCASIONS
If you are celebrating a special occasion during your stay, let us know, so we can assist you and make the celebration becomes an unforgettable memory. For questions and assistance, please contact our Catering Department. ext. 530
TAXIS
Taxis are available 24 hours a day at the Main Entrance near the Front Desk. Please ensure to bring along written directions and the address of both Fairmont Mayakoba and your final destination, as some Taxi drivers in Cancun and the Riviera Maya are not familiar with the English language. For Taxi requests, please contact our Bell Desk. ext. 555
TELEPHONE
For dialing instructions and questions regarding billing and voicemail information, please contact the Royal Service. ext. 0
TELEVISION
The television in your guestroom is equipped to receive all major cable television channels. On Command movies are available, offering a wide variety of recent movie releases and classics. For a complete listing of available channels, please refer to the channel listing on your T.V.
TENNIS AND PADDLE
We have two outdoor tennis and paddle courts for you to use, along with racquets and balls. Reservations are required. To book a tennis court, please contact Concierge. ext. 520
TIME ZONE
Our destination observes the Eastern Standard Time and that Daylight Saving Time (DST) is not observed.
TOURIST INFORMATION
For Tourist Information during your visit to the Riviera Maya, please contact Maritur, adjacent to HIX Bar or the Concierge Desk in the Main Lobby. ext. 520
TRANSPORTATION
To arrange transportation to and from the Cancun International Airport (CUN), please contact the Travel Agency during business hours. ext. 590
Or our Concierge Desk in the Main Lobby from 7:00 am to 11:00 pm. the Concierge Desk in the Main Lobby. ext. 520
Or for 24 hours service contact the Resort Operator. ext. 555
For International flights, it is recommended to arrive at the airport three hours before departure, while for Domestic flights 90 minutes are suggested.
Please note that Maritur operates independently from Fairmont Mayakoba and that we provide this information/recommendation for your convenience.
TRANSPORTATION INSIDE THE PROPERTY
We are pleased to offer you three selections of transportation within Fairmont Mayakoba:
Electric Boats – These boats are operated by our experienced Colleagues and will take you from any of our Embarcaderos (Docking stations) to the Beach La Laguna and Brisas restaurants.
Electric Shuttles – These multi-passenger carts are available throughout the property to transport you from the Service Casita Stations to any point within the property. A convenient Service Casita Station is located near all guest rooms as well as close to the Restaurants, Pools, and Spa.
Bicycles – Bicycle racks are located throughout the property. Please note that the use of bicycles is at your risk and leisure, on a first-come, first-serve basis. For your security, at night, the bikes are collected and are made available on the racks the following day.
For Questions regarding On-Property Transportation, please contact our Royal Service Department. ext. 555
TRAVEL AGENCY
Maritur Agency, located between HIX Bar and the Conference Area, provides you with maps and tours among other services. Hours of operation are Monday through Sunday 7:00 a.m. to 10:00 p.m.
Please note that Maritur operates independently from Fairmont Mayakoba and that we provide this information/recommendation for your convenience. ext. 590
TURNDOWN SERVICE
Daily Turndown Service is offered to every guest room and suite between the hours of 5:30 p.m. and 9:30 p.m. For your preferred service times, please contact Royal Service. ext. 555
VALET PARKING
Valet Parking is available 24 hours a day at the Main Lobby and it is included in our resort fee at no extra charge. For guests not staying with us, we will charge a daily fee for this service.
Please call Royal Service 20 minutes before your departure, to ensure that the car will be waiting for you upon your arrival in the Main Lobby. ext. 555
VOICE MAIL
To retrieve your voice mail, please press the voice mail button on your telephone. If you have questions or require assistance, please contact Royal Service. ext. 555
WAKE UP SERVICE
To request a wake-up call, please contact Royal Service. ext. 0
WATER
Fairmont Mayakoba is equipped with a state-of-the-art water treatment plant, ensuring that the water is up to national and international standards. Additionally, we provide Fairmont brand refill containers in your guest room for your usage during your stay. All ice cubes at Fairmont Mayakoba are made with drinkable and filtered water.
As a precaution, when on tours or visits outside of the hotel, we encourage you to ensure that you always have access to bottled water.
WATERSPORTS
At Fairmont Mayakoba non-motorized sea kayaking, paddleboards, and guided catamaran tours are included for hotel guests. Also, please meet us at the beach from 10:00 a.m. to 4:00 p.m. for organized beach volleyball games. Additionally, we are pleased to offer customized and water sports activities for an additional fee, including a fascinating snorkeling experience in the Mesoamerican Reef, sailing, windsurfing, kitesurfing lessons, VanDutch yacht and water scooters. Please contact Royal Service or our Concierge for details, prices, and reservations.
For your safety, all watersports activities are subject to weather conditions. Guests must sign a waiver to participate. ext. 0