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Fairmont Hotels & Resorts are particularly committed to ensure that each and every person feels welcome in our hotels. As part of our global inclusiveness strategy, we are in the process of improving the accessibility of our websites to provide an experience that is inclusive for all users. We believe that all users, regardless of their physical or mental ability, device or reason for using the Web, are entitled to benefit from the best service that we can offer them.


To ensure sustainable accessibility on our websites, we have initiated a number of projects:

  • A situational analysis of the website via a WCAG 2 – Level AA accessibility audit
  • Increased awareness and improved expertise among our teams
  • The implementation of specific accessibility tools and documentation
  • The consideration of accessibility in our web projects from the start
  • Support from accessibility experts

Our efforts to make our sites accessible will be focused on the hotel information and reservations department areas, which will be displayed on the following pages:

  • The homepage
  • The booking engine
  • The hotel searches results
  • The information sheets about our hotels
  • The booking path

In the meantime, you can continue your experience on our ALL – Accor Live Limitless website or contact us through the web accessibility page by email or phone.


  • We have ramps that help guest move without any problem.
  • Maritur has vehicles with ramps that can also make the arrival and departure experience flawless.
  • We have a total of 8 adapted rooms, four are in the Bamboo Tower, and the rest are in the different sectors with the availability of connecting to another room. They have handrails, the sink faucet is adapted to the wheelchair height, and the room configuration is designed for their comfort.


While we are implementing these changes, if you encounter any difficulties making a reservation or finding hotel information on our site, please contact us:

For additional information and for numbers outside of North America see Fairmont Web Accessibility.

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