Resort Fee & Policies
Our policies are designed to ensure you have a safe and comfortable stay at Fairmont Mayakoba. Please take some time to review our policies and get in touch if you have any questions or need further assistance.
The cancellation policy may vary depending on the rate or dates of your reservation. Please refer to your reservation confirmation to verify your cancellation policy. If you need further assistance, please call the hotel directly or contact our customer service. Alternatively, you can cancel your reservation online.
- Check-in time is 3:00 p.m.
- Check-out time is 12:00 p.m.
Late check-out or early check-in is by request only and based on availability. Additional fees may apply. Please inquire with the front desk for details.
- The hotel accepts cats or dogs weighing less than 25 lb.
- Housekeeping has specialized cleaning processes for rooms with pets.
- Pets are allowed in walkways close to their guest room and must wear a leash and collar at all times.
- Pets must be ensured to remain in the comfort of the guest room while their owners enjoy our restaurants and facilities. Official Mexican health regulations do not allow having pets in or around the resort’s restaurants for the health and welfare of all guests.
- Pet sitting is available for guests, and prior reservation is requested with at least 24 hours at the “Discovery Club.” The cost is $20 USD per hour.
- There is an additional fee of $25 USD per pet per day; which includes exclusive pet amenities and the cleaning of the room.
- Mexico’s Federal Law does not allow pets in the pool and beach areas. Non-compliance with this law is subject to fines and penal sanctions.
We have bundled together our most popular amenities and activities under one resort experience fee of USD $30 per adult (ages 18+), per night. Our goal is to offer you the best value and help you enjoy the full experience of all that we have to offer. Contact our concierge at [email protected] to enjoy all of these memorable experiences:
- $20 USD Credit for Sweet Spot (Candy Shop) at El Pueblito, per room per stay.
- $25 USD Credit for Sports Activities (Yoga, Fitness Classes) per room per stay.
- $40 USD Credit for a Relaxing Massage at the Fairmont Spa per room per stay (Not applicable in Body Treatments, Facials or Beauty Salon Services).
- Complimentary high-speed Internet.
- Complimentary Valet Parking.
- 24/7 on-property transportation via chauffeured golf carts.
- Guided catamaran tour.
- Use of sea kayaks, stand-up paddle boards, traditional snorkeling masks, boogie boards, beach balls, and sand toys.
- On-property birdwatching boat tour
- Use of bicycles throughout the resort
- Transportation to El Pueblito, El Camaleon and other Mayakoba resorts
Please note: Some services are subject to schedule and some restrictions may apply.
